Refund policy

Last updated: October 12, 2026

Return window. You may return new, unused, unwashed items within 30 days of delivery for a refund or exchange.

Eligibility. Items must be in the condition you received them, in original packaging, with your order number or proof of purchase. Sets must be returned complete. Items that have been used, washed or show signs of use cannot be returned for hygiene reasons.

Non-returnable items. Gift cards and items marked "Final Sale" cannot be returned. Personalized or custom-made items can only be returned if they arrive damaged, defective or incorrect.

How to start a return. Email hello@lamaniere.store with your order number and the reason for the return. We will reply within 2 business days with return instructions and the return address. Items sent back without authorization may not be accepted.

Packing returns safely. Tableware breaks easily. Please wrap each piece separately in padding and use a sturdy box with at least 2 inches of cushioning on all sides. We cannot refund items that arrive broken because of inadequate return packaging, so we recommend a trackable and insured service.

Return shipping. Customers pay return shipping, unless the item arrived damaged, defective or incorrect, in which case we cover it.

Refunds. After we receive and inspect your return, we will email you to confirm. Approved refunds go to your original payment method within 5-10 business days. Your bank or card issuer may need extra time to post the credit. Original shipping charges are non-refundable.

Exchanges. To exchange an item for a different color, size or set, contact us at the email above. Exchanges depend on availability.

Items damaged in transit. Please inspect your order on arrival. If anything is broken, chipped or cracked, email us within 7 days of delivery with your order number and clear photos of the item, the packaging and the shipping label. Keep all packaging until we resolve your claim. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Defective or incorrect items. If your item has a manufacturing defect or is not what you ordered, contact us within 14 days of delivery with photos and we will make it right.

Natural variation. Glazes, colors and finishes can vary slightly from piece to piece and from the photos on our Site, and small variations in handmade or glazed items are not defects.

Late or missing refunds. First check your bank account, then contact your card company, then contact us.

Order cancellations. Orders can be canceled before they ship. Email us as soon as possible with your order number.